Our furnace was working great this winter... and then it wasn't. It still made some noise, but the main fan never kicked in, and it wasn't heating up our place.
I called up Challenger Heating and Air Conditioning, and made an appointment for a furnace tech. I originally picked them because I was looking through a Yelp review for a different place: the reviewer said they were unhappy with that place, and ended up calling Challenger Heating and Air Conditioning , who did a good job.
Manuel, the furnace tech, arrived right in the middle of the appointment window, and called me about 10 minutes before he showed up. I described the problem, and he said he was hopeful that it might be a relatively simple fix. Our furnace is only accessible through a crawl space, but he went right down there and started to check it out.
After just a few minutes, I heard the fan start! A little bit later, manuel came back and said that he tested everything, and the only problem was that the blower fan's starter capacitor was bad. It would be a quick fix as soon as he could get a replacement capacitor of the same type -- which he thought he might be able to do the same day.
He called up later on, and said he did have the replacement. Showed up again about ten minutes later, and about 10 minutes after that he was done. We tested the system, and everything is nice and toasty again.
Our furnace is getting a little bit old, and we'll probably have to replace it before too long. But, it's nice to be able to get some more use out of it for a few more years. When we do have to finally replace it, I'll definitely be calling Challenger Heating and Air Conditioning.
Five stars because: A) Was able to fix the problem on the same day of the appointment -- that's the main thing, right? B) Price was reasonable. C) Manuel was able to test the rest of the system, and let me know that everything else was working fine and looked fine for now. D) Everyone I dealt with was friendly, polite, answered questions no problem.
